Refund policy

We want you to be 100% happy with the items we make and send to you. We stand behind our awesome socks and the people who work hard to get them to you. If you'd like to make a return or exchange, please read the full details of our return policy!

Note: This return policy is for retail customers only. Wholesale customers can find their return policy on the invoice sent to them.

Order Cancellation

We accept cancellations before the product is shipped or produced. Upon cancellation, you will receive a full refund. If the product has already been shipped, we are unable to cancel the order.

 

Custom Socks

Due to the nature of the item being completely custom-made, we are unable to accept returns or exchanges on any custom product. If the custom product you purchased is damaged or found to be defective due to an error in the manufacturing or shipping process, we will provide a replacement using the original submitted custom design—or issue a refund to the original form of payment.

 

All Other Returns

We want you to be happy. If you are unhappy with your purchase for ANY reason, we want the chance to make it right. We are happy to accept returns for a refund within 60 days from the date of your purchase. If you would like to return your item(s) for a refund, we only ask that they be in new condition (i.e., unworn and tags are still attached).

If it has been longer than 60 days, we may not be able to provide a refund via your transaction due to its age, but please still reach out to us, as we are always happy to make exceptions and see what we can do!

 

Defective or Damaged Item Replacement

 

Defects rarely make it past our QC process, but they do happen! If we sent you an item with a defect such as a snag, tear, hole, or sewing issue, we want the chance to make it right and send you a replacement.

If you have had our product for a few weeks, washed and worn them a few times and notice premature wear, we are happy to replace those as well. Please do not send anything back to us that has been worn or washed; just reach out to us, and we will gladly help you out. If we find that the issue qualifies for a replacement, you are welcome to keep the damaged item.

 

Exchanges

 

Exchanges are totally welcome! We want you to be happy with your purchase, so we’re happy to assist with an exchange within 60 days of purchase if you receive something and they aren’t quite what you were hoping for! Just fill out our quick and easy support@jztry.com and provide a few key details to help us help you to the best of our ability!

 

 

Gift Exchanges

 

If you received one of our products as a gift but aren't totally in love with them, we offer the option to exchange them for something you'll love even more. If you were gifted an item that isn’t right for you, please do your best to contact us within 60 days of receiving the gift, and we will absolutely help you make an exchange.

 

 

Past the 60-Day Return Window

 

Life gets busy, and we totally understand that. If you have items that are past the 60-day window, please don’t hesitate to get in touch with us via our support@jztry.com. We probably won’t be able to issue you a refund, as banks typically make a transaction ineligible after 60 days, but we will totally process an exchange for you or give you store credit.

 

If you've read through this and still aren't sure if you qualify for a return, shoot us a message via our support@jztry.com. There are always circumstances that fall outside of the normal guidelines, and we want to help!