Shipping policy
At JZTRY, we are committed to delivering your order safely and on time. This policy outlines our shipping process, delivery timelines, and what to expect after you place an order.
| Topic | Details |
| Processing Time | 1–3 business days (Mon–Fri) |
| Fulfillment Origin | Shenzhen, China |
| Free Shipping Threshold | Orders ≥ $29.99 USD |
| Standard Shipping Fee | $5.99 USD (orders under $29.99 USD) |
| Duties & Taxes | Prepaid by JZTRY (DDP) — no extra charges at delivery |
| Tracking | Emailed at dispatch; live updates within 48 hours |
| Support | support@jztry.com · Reply within 24 hrs (Mon–Fri, CST/UTC+8) |
1. Processing & Dispatch
Orders enter fulfillment within 1–3 business days of placement. A shipping confirmation with tracking number is sent by email once dispatched. Orders placed during Chinese public holidays may experience a brief delay.
2. Shipping Rates
| Order Value | Shipping Fee | Coverage |
| ≥ $29.99 USD | Free | All supported regions |
| < $29.99 USD | $5.99 USD | All supported regions |
3. Supported Destinations & Transit Times
| Region | Countries / Notes | Estimated Transit |
| United States | Continental US only (excludes AK, HI, territories, APO/FPO) | 3–12 business days |
| European Union | All EU member states | 7–15 business days |
| Canada | All provinces and territories | 7–15 business days |
| Australia | All states and territories | 7–15 business days |
| New Zealand | North and South Islands | 8–16 business days |
Transit times are estimates and may vary due to customs clearance, carrier capacity, or peak-season demand.
4. Duties & Import Taxes
All orders ship DDP (Delivered Duty Paid). Import duties and taxes are fully covered by JZTRY. The amount shown at checkout is your final charge — no surprise fees at the door.
5. Address Changes & Returned Packages
| Scenario | Policy |
| Address modification | Not possible once order enters processing (~12 hrs after placement) |
| Package returned to sender | $10 USD re-dispatch fee applies; original shipping fee is non-refundable |
6. Missing or Damaged Items
If your tracking shows "Delivered" but the parcel hasn't arrived, or if items arrive damaged, contact us within 7 days of the confirmed delivery date. We will investigate with the carrier and issue a replacement or refund.
7. Contact & Support
| Channel | Details |
| support@jztry.com | |
| Response Time | Within 24 hours (Monday–Friday, CST/UTC+8) |