Returns & Refund Policy
Shop with Confidence — 60-Day Free Returns
Not satisfied for any reason? Return it within 60 days of delivery — we cover the return shipping and charge zero restocking fees. Always.
| Topic | Summary |
| Return Window | 60 days from carrier-confirmed delivery |
| Restocking Fee | None — always free |
| Return Shipping | Free — prepaid label provided by JZTRY for all returns |
| Refund Timeline | Inspection within 3 business days; credit in 1–5 business days |
| Order Cancellation (pre-shipment) | Full refund available |
| Exchanges | Not offered — return for refund, then place a new order |
| Support Email | support@jztry.com (Mon–Fri, reply within 24 hrs PT) |
1. Return Eligibility
To qualify for a return, all of the following must apply:
| Requirement | Details |
| Timeframe | Within 60 days of carrier-confirmed delivery date |
| Item Condition | Unused, unworn, unaltered, and in resalable condition |
| Packaging | Original packaging, tags, and accessories included |
| Proof of Purchase | Order number from jztry.com required |
2. Free Return Shipping — We've Got It Covered
| Return Reason | Shipping Paid By | Restocking Fee |
| Defective / Damaged / Wrong item received | JZTRY — prepaid label provided | None |
| Change of mind / No longer needed | JZTRY — prepaid label provided | None |
3. Non-Returnable Items
The following cannot be returned:
- Items damaged by unauthorized repair, misuse, or intentional damage
- Products purchased from third-party retailers or unauthorized platforms
4. How to Start a Return (4 Easy Steps)
- Email us at support@jztry.com with your order number and reason for return (photos/videos required for defective or wrong item claims).
- Receive your prepaid label — we'll confirm eligibility and send a free return shipping label to your email.
- Pack securely and place your order slip inside the parcel.
- Share your tracking number — refunds cannot be processed without a valid return tracking number.
⚠️ Important: Do not ship to the address on your original package. That is a logistics hub and cannot accept returns. All returns must be sent to our designated warehouse in Shenzhen, China. The correct address will be confirmed in your return approval email.
5. Refund Processing
| Stage | Timeframe |
| Return inspection upon receipt | Within 3 business days |
| Refund to original payment method | 1–5 business days after approval (varies by bank) |
You will receive an email confirmation once the inspection is complete, whether approved or declined.
6. Refund Not Received?
If your refund hasn't appeared after the expected window, please check in this order: your bank account → your credit card statement → your bank's processing times. If the issue persists after 7 business days, contact us at support@jztry.com and we'll investigate right away.